Returns are at your own cost. Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 14 days of your purchase. Please email natacha@natachaskitchen.co.uk to request a refund . Include in your package a signed letter stating the reason for your return and the original receipt. Items can not be returned if they have been opened.
The item is your responsibility until it reaches us and you are responsible for paying for the return shipping costs. If you are shipping a returned item, you should consider using a trackable shipping service. We cannot guarantee that we will receive your returned item.
We aim to process your return within 7 working days of receipt of your returned goods. The refund will be made to the same card used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account- this will vary from bank to bank.